“On 12 November 2012, the 3rd generation of VestasOnline went live. The project group achieved remarkable results.
Vestas IT teamed up with invokers and delivered a first class interaction platform.”
Vestas wanted to enhance its customer service and develop new value-adding services to improve customer interaction and generate new sources of income, and to be able to meet the needs in a constantly changing market. The platform should accommodate the different needs of different customers and roles. Further, the platform was intended to support and help the domain experts and support the creative and technical spirit in an agile set-up.
Because of their comprehensive experience with making hardcore ERP data accessible to end-users in lightweight, user-friendly solutions, invokers were chosen as the project partner, and in close co-operation with Vestas have developed a solution based on an optimised utilisation of enterprise technology. Thus, the solution is capable of delivering maximum performance, scalability and robustness across functional domains. The solution supports Vestas' need to be able to constantly deliver new solutions at a very high pace without compromising the platform.
SAP praised the platform as a unique combination of visionary thinking and up-to-date technology, which adds an outstanding value to the Vestas brand. It may be considered one of the best solutions among the approx. 9000 portal implementations across the world.
Vestas is now able to build future customer-centric web services at a much lower cost and with much better control of the customer channel. Thus, the outcome delivered is Software-as-a-Service, i.e. a modern web design unfolded on a service-oriented architecture. Today's solutions offer consistently high performance on large volumes of real-time web service reporting (Big Data) and quick and agile customer support.